According to a new J.D. Power survey, Sony’s line of LCD televisions got the highest marks from consumers:
The Sony LCD series ranks highest in customer satisfaction with flat-panel televisions, according to the J.D. Power and Associates 2007 Flat Panel Television Usage and Satisfaction Study released today.
The inaugural study measures customer satisfaction with liquid crystal display (LCD) flat-panel televisions measuring between 20 and 36 inches by examining four key factors that drive satisfaction (listed in order of importance): picture and sound performance; ease of operation; features; and appearance and styling. The Flat Panel Television Usage and Satisfaction Study is a complementary study to the J.D. Power and Associates 2007 Large Screen HDTV Usage and Satisfaction Study released earlier this month.
The Sony LCD series earns an overall satisfaction score of 792 on a 1,000 point scale and performs particularly well in the picture and sound performance and features factors. The Samsung LCD series and LG LCD series follow in the rankings, achieving scores of 786 and 776, respectively. The Samsung LCD series performs particularly well in ease of operation and appearance and styling.
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