Most companies try to minimize the amount of money they spend on customer service, which is why they conceal their telephone numbers and use those &^%$# automated call routing systems.
But the same technology that has enabled companies to dehumanize customer service now allows customers to fight back. The invaluable Web site gethuman tells you the fastest way to get a real, live customer service representative at hundreds of companies.
Get in the habit of visiting this site before you call for service and you may never again listen to the words “If you know your party’s extension, you may dial it at any time — followed by the pound sign.”
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